Effective Date: [10/06/2025]

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Welcome to Everguard Home Care (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website and home care services in California.

 

If you are a client, prospective client, caregiver, or visitor interacting with our website or services, this policy applies to you.

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1. Information We Collect

We collect information you voluntarily provide and certain information collected automatically. Depending on your interaction with us, we may collect:

a. Personal / Identifying Information

• Name, postal address, email address, telephone number

• Date of birth, social security number or other unique identifier (if needed for service)

• Emergency contact, family member information

• Health information, medical history, care needs, diagnoses, treatment plans, medication, and other health data, as necessary to provide care services

• Insurance or payment information

b. Usage / Device / Technical Data

• IP address, browser type, device identifiers

• Pages visited, time stamps, referral links

• Cookies, analytics, log data

c. Other Data

• Photographs, video, or audio (if part of service or documentation)

• Notes or reports generated during service provision

• Any other data you authorize us to collect

2. Legal Basis & Purposes of Use

We use the information we collect for the following legitimate purposes:

• To deliver, coordinate, and manage home care services

• To assess your care needs, create care plans, track progress

• To facilitate billing, insurance claims, and payment processing

• To communicate with you, your authorized representatives, healthcare providers, or emergency contacts

• To meet regulatory, legal, or accreditation obligations

• To improve our services, perform internal analytics, and monitor quality

• To administer our website, investigate issues, and enforce our policies

When required, we will request your explicit consent (or authorization) for use or disclosure of particularly sensitive health or personal data beyond permissible uses.

3. Disclosures & Sharing

We may share your personal information under limited circumstances:

• With your consent or direction

• With healthcare providers, insurers, pharmacies, or other service providers for treatment, payment, or healthcare operations

• With third-party vendors, contractors, or business associates who assist us (e.g. IT service providers, billing services), under appropriate confidentiality agreements

• To comply with legal obligations or respond to lawful requests (court order, subpoena, government requests)

• To protect rights, safety, or property of Everguard Home Care, clients, or others

• In case of mergers, acquisitions, or business transfers (with appropriate protections)

We will not sell your personal information.

4. Your Rights in California

Because you reside in California (or the services affect California law), you may have these rights under state and federal law:

• Access / Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you over the past 12 months.

• Deletion: You may request deletion of your personal information, subject to certain exceptions (e.g., legal, billing, healthcare operations, record retention).

• Correct / Amend: You can request correction of inaccurate or incomplete personal data.

• Opt-Out of Sale / Sharing: If we ever engage in sale or sharing of data (or cross-context behavioral advertising), you may opt out.

• Non‑Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

• Accounting of Disclosures: You may request an accounting of certain third‑party disclosures of your health information.

To submit a request, contact us at the information below. We may require verification of identity before fulfilling your request.

5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes listed above or as required by law, regulation, or professional standards. After that, we securely destroy, de-identify, or archive it in a manner consistent with confidentiality obligations.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Examples may include encryption, access controls, staff training, and regular audits.

Although we strive to protect your data, no security system is perfect. We cannot guarantee absolute security.

7. Third‑Party Links & Services

Our website may contain links to third‑party websites or services (e.g., social media, analytics). This Privacy Policy does not apply to those third parties; please review their privacy notices.

If third‑party services collect personal or health data, we ensure, when appropriate, that such parties comply with confidentiality obligations (e.g., business associate agreements).

8. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and improve our website. You may control cookies via your browser settings.

If any of these technologies collect or reveal protected health information (PHI), we limit use or ensure compliance with relevant privacy laws.

9. Text Messaging (SMS) Consent & Use

If you provide your mobile number, you may opt in to receive SMS text messages from Everguard Home Care for informational, service-related, or marketing purposes (e.g., appointment reminders, service updates, or promotional offers). By providing your mobile number and affirmatively opting in, you consent to receive automated and/or manual messages at the number provided.

Message frequency may vary. Standard message and data rates may apply based on your carrier plan.
You can opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at care@everguardhomecare.com or 408-583-4800.

We do not sell or share your mobile number with third parties for their marketing purposes. Mobile numbers are only used as described in this policy and are processed in accordance with applicable federal (TCPA) and California state privacy laws.

10. Updates to this Policy

We may update this Privacy Policy from time to time. We will post the new version with an updated “Effective Date.” If the changes are material, we may provide more prominent notice (e.g., email).

Your continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, complaints, or wish to exercise your rights, please contact:

Everguard Home Care
Address:

657 Stokes St.

San Jose, CA 95128
Phone: 408-583-4800
Email: care@everguardhomecare.com

You may also lodge complaints with relevant authorities (e.g. California Department of Public Health, HHS OCR) if you believe your privacy rights are violated.

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Notice of Health Information Privacy Practices

Because we handle health & medical information, you may also need a Notice of Privacy Practices (NPP) under HIPAA or California law. That is a companion policy detailing your rights regarding medical/health information, how we may use/disclose it, and how to file complaints.